🚚 Shipping Policy

ShaktiGems.com

Thank you for shopping with ShaktiGems.com. We are committed to delivering your orders safely and efficiently.

1. Order Processing Time

• All orders are processed within 2–5 business days after payment confirmation.
• Customized jewelry, energized gemstones, or lab-certified stones may take 5–10 business days.
• Orders are not processed on Sundays or public holidays.

2. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout.
• Free shipping may be offered on selected products or promotional campaigns.
• International shipping charges will vary based on destination and weight.

3. Delivery Timeline (India)

• Metro Cities: 3–5 business days
• Other Cities & Rural Areas: 5–8 business days
• Remote Locations: 7–10 business days

Delivery timelines may vary due to courier partner delays or unforeseen circumstances.

4. International Shipping

• We ship internationally (if enabled on website).
• Delivery time: 7–15 business days (depending on country).
• Customs duties, taxes, or import charges (if applicable) must be paid by the customer.
• ShaktiGems is not responsible for customs clearance delays.

5. Order Tracking

• Once shipped, tracking details will be shared via:
  • Email
  • WhatsApp
  • SMS (if applicable)

Customers can track their shipment using the provided tracking ID.

6. Packaging

• All gemstones are securely packed with protective material.
• Certified gemstones are packed with lab certificate (if applicable).
• Jewelry items are delivered in secure jewelry boxes.

7. Delayed or Lost Shipments

• If delivery is delayed beyond expected time, please contact our support team.
• In case of lost shipment confirmed by courier, we will initiate replacement or refund after investigation.
• Company is not responsible for incorrect shipping address provided by customer.

8. Address Changes

• Address modification request must be made within 12 hours of order placement.
• Once shipped, address change is not guaranteed.

9. Damaged Package

If package is received damaged:

• Record unboxing video immediately.
• Inform us within 24 hours with photo/video proof.
• Claims without proper evidence may not be accepted.